8devices is dedicated to implementing continuous improvement strategies even after a product has been launched on the market. As a result, we may need to modify, update, or terminate certain product or manufacturing processes to provide the best products possible.
In compliance with J-STD-046, 8devices guarantees the timely notification of major changes that could potentially impact a product’s form, fit, function, quality or reliability. Our policy aligns with industry standards, providing our customers with adequate notice and sufficient time to make any necessary adjustments.
Customers will be notified a minimum of 90 days before the proposed first ship date of the
product identified in the PCN. The 90 day review period includes the time necessary for an authorized distributor to forward the notice to its customers of the affected product.
Upon receiving the PCN, customers will have a 30-day acknowledgement period during which they can submit any concerns, sample order responses, or requests for further information. If additional time is required to determine if samples or additional data are required, the customer must submit this request along with their acknowledgement response and state when they expect to complete their review.
Failure to submit an acknowledgement of the PCN within 30 days of delivery constitutes acceptance of the changes.
Customers will be notified a minimum of 180 days prior to the last order date for a product approaching its End Of Life. Technical support will continue for products for two years from the EOL date before being terminated.
Customers should subscribe to our mailing list/newsletter to receive PCN and EOL notifications by email. PCN and EOL documents will be stored on the 8devices wiki page.
PCN and EOL notification will include:
