RMA policy

The following document is the Return Merchandise Authorization (RMA) Policy of 8Devices. 

Registering a Return

If you want to return an item, please register your RMA by using the return request form. Items returned without prior registration will not be accepted. Shipping charges for item returns will not be reimbursed.

IMPORTANT! Prior to physically sending return items to 8Devices, clients should:

1. Submit an RMA request form to 8devices.
2. Receive an RMA number from 8devices via email.
3. Make sure that the RMA status has changed from “RMA Registered” to “Awaiting Products.” The client will receive an email notification about the change in their RMA status.

The RMA request form and RMA number should be packaged together with the RMA items being returned to the 8Devices facility.

Note: No items will be accepted for repair or replacement without an RMA number.

RMA Warranty Repair & Replacement Procedure

Please make sure that 8Devices receives your RMA item within the warranty period. The following describes the repair & replacement procedure after 8devices receives RMA items from a client:

1. 8Devices will perform a visual inspection upon receipt of the product(s)
2. 8Devices will perform functional tests on the product(s)
   • If the product passes all of 8devices’ tests, the client will be charged for diagnostic services and return shipping.
   • If 8devices discovers failures during testing, they may take the following actions in accordance with the client’s wishes as indicated on their RMA form:
     • The product may be repaired or replaced
     • The client may receive a credit invoice from 8devices

Note:  For products purchased from a Distributor, clients must contact the Distributor directly.

1. In the event of a repair or return, 8devices will apply firmware updates for the product or the replacement units. 
2. 8devices ships the repaired product or replacement back to the client. The client receives an email notification with the shipping number for tracking purposes and an RMA report. 

RMA Packaging and Shipment

Please package your return item in a shipping box with appropriately secure packaging. If you are not sure how to package an item for safe shipping, please consult a local shipping company. Products returned in an envelope or with insufficient or damaged packaging will be refused and your warranty will be voided.

8devices is not responsible for lost or missing items. 

Out-of-Warranty RMA Services

8Devices provides paid out-of-warranty RMA services for an hourly fee. The hourly fee for out-of-warranty RMA services is 70 USD.

Final Notes

Goods under warranty will be returned via prepaid freight. Customs clearance and any import duties are the responsibility of the customer. 8devices recommends adding the RMA request form and a non-commercial invoice to avoid being double-charged by customs.

For all other goods, clients will be invoiced for the repairs plus return freight.

A product will be considered dead on arrival if it does not work within the first month after the date of purchase. In the event of a dead-on-arrival product, 8devices will make its best efforts to provide a new replacement product.

RMA address

All RMA items should be send to the following address:

UAB 8devices
Žirnių st 26D
LT-12120
Vilnius, Lithuania