8devices offers a tiered technical support services.
8devices engineering support service includes providing technical assistance to diagnose and solve software or hardware problems. This service is provided via a dedicated ticket system found at support.8devices.com. This service includes resolving general hardware and software support issues for 8devices products and is provided free of charge.
For issues requiring greater technical expertise or resources, clients can request premium technical support. Clients can request assistance with advanced technical issues, professional R&D consultations, and a broad array of other value-added services. This service is charged by the hour according to the 8devices engineering team’s time estimate.
The usual response time for premium technical support requests is up to 2 business days.
Our support team is available Monday – Friday from 8 AM to 5 PM (UCT +3 from April to October and UCT +2 from October until April).
Paid support packages can be purchased via the 8devices shop.
